Original publication date: April 21, 2020
Question:
When we sent an ACH transfer between 2 of our CRB accounts in the sandbox, the sending account was debited but the receiving account was not credited. Is it a bug in the sandbox environment, or is it expected behavior if we use ACH instead of a book transfer between our own accounts?
Answer:
ACH is meant to credit another bank so it shouldn’t be used to move funds between accounts under your partner ID. You can use xPay to transfer between internal accounts.
You can use a POST transaction if you want to add a custom transaction description between the 2 accounts, Otherwise, use book transfer to simply move funds between 2 accounts under your partner ID, but you won't be able to add a custom transaction description.