Original publication date: May 13, 2020
Question:
A payment was not paid to a user's card. Based on the reports we received, the transaction was approved and paid. Is there is any type of trace ID, similar to the ACH network, or any kind of confirmation from the receiving bank that we can share with the user?
Answer:
There is a retrieval_reference field in the JSON which the user can provide to their issuing bank to check the status of their transaction.
There is also a field called system_trace_audit_number that you can use internally to trace the transaction.